Washington DC, San Diego,
Jordan, Hong Kong
40% drop in ‘failed’ search requests
thanks to a newly implemented
keyword structure and
20 % increase in system users across
the organisation and teams
working more cohesively
a wider range of Asset Bank
features being utilised
INTO serves as the critical bridge between students seeking higher education opportunities and universities who seek to internationalise their teaching, research and engagement around the world.
Over the past 7 years, as with many systems purchased for a specific team or department, requirements tend to change and evolve. INTO were no different and it became clear that Asset Bank was still configured with the original purchasing team’s requirements in mi
They began to find that as new staff joined the organisation (and were expected to use Asset Bank), they struggled to locate what they needed with ease. In addition, staff members were still uploading images and other digital files into Asset Bank, but the sheer number of ‘required’ text fields that needed filling in on upload, meant that very few had the inclination to complete them.
This resulted in images and files being tagged incorrectly and it simply became harder and harder for teams to locate their digital files. Once this started, it quickly snowballed with individuals choosing to re-use the same assets over and over or searching on the internet for relevant imagery for ease of use - which became a concern due to the risk of incurred fines or unseen costs due to license requirements.
In 2018, INTO decided that rather than start again with a new system (which would’ve required a significant amount of research and investment), that they would re-engage their teams and users by making Asset Bank really work for them and we were delighted to get involved to make this transformation happen.
Key areas of system improvement:
“People were finding it hard to find specific assets, we didn’t take advantage of the full range of features... we had to improve it.”
Whilst the changes were wide-reaching, they fell into three main categories: updating the organisation’s taxonomy to suit changing business needs, re-designing the folder structure to make it easier for users to browse and search for assets and updating the look and feel to a more modern design that adhered to revised brand guidelines. Along the way the Asset Bank team provided INTO with resources including blog articles and help pages to both guide and inspire new ideas.
In addition to making files easy to find, one huge benefit of Asset Bank has been the range of sharing options. Employees can easily use the ‘transfer room’ area to quickly share files (large and small) with colleagues, or users can select a number of images and create a gallery which can be published and sent to people externally. Both of these options give a fully branded experience, helping to bring the Aarsleff brand to the front and centre as opposed to other platforms which are less customisable.
In order to give the project team a tangible experience of how the new system would work, a sandbox environment was created in order to have a safe space to work on configuration and branding changes, without interrupting the day-to-day experience for users.
"It brought all the teams together - now we all have a process, we work better together, it helps us to track things and actually communicate more."
The number of users accessing the system has increased by nearly 20% and alongside this the number ‘failed’ search requests has dropped by over 40%, demonstrating a huge change in the ease that people can find what they are looking for in the system.
Two of the key features that have made a big difference to INTO is the introduction of Auto Tagging and a more effective way of handling consent forms relating to photography of specific individuals. Both the teams within the UK and the US have been able to more easily find and use assets which enables a better customer service to INTO’s students across the globe.
Since Asset Bank has been re-launched, INTO have been able to more effectively use it within the organisation and sharing assets with third parties has also been quicker and easier.
INTO now have future plans to integrate their Asset Bank with other applications used across the business helping to ensure that their DAM remains a key part of their organisation and a single source of truth for the future. By having a central repository for their digital assets it is easier for all employees within INTO to find the relevant files they are looking for as well as being given guidance on how they can then use the assets. To make this simple for new joiners to the organisation, a set of guides and naming conventions have also been added to the system so the information is always at hand.
"We just want to say a massive thank you from all of us here for helping us to get this done. You have been really helpful throughout the whole process and we are very pleased with the result. I would definitely recommend the consultancy and training services. You have to put thought and planning into creating your own personalised system because every company is different.”
Discover how Asset Bank can put
you in control of your digital assets